Privacy Notice

HealthLink360 recognises the importance of protecting personal and confidential information in all that we do and are committed to meet our legal duties.

HealthLink360 is a Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulations. We process data under the Legitimate Interest category as well as Special Category (due to the sensitive nature of this data).

Our Legitimate Interest is to collect data in order to allow us to provide informed medical and psychological assessment, care and advice and to assist with the management of these services.

We comply with Special Category Data ‘h’ due to the medical and mental health nature of our services.

Information We Collect

We only collect information for the lawful basis of administering the services of HealthLink360. This information will include your contact details and may also include, where appropriate,  your medical and mental health history.

This information will usually come directly from you, but may also come from your sending agency.

This information may be used by our clinical staff in order to give best advice and care.

Sharing Information

We would usually share limited information with your sending agency and your GP. We only share information where appropriate and with your consent.  You will be asked to consent to sharing information and where appropriate given the option to view any information before it is shared.

HealthLink360 will never share your data for marketing purposes.

Retaining information

We keep information as long as is necessary. Due to the nature of the data this may be indefinitely.


We take the security of your data very seriously and are constantly improving our systems to keep up to date with security. Access to your records whether paper or electronic are restricted to essential staff. If you have any concerns, please don’t hesitate to contact us.

Your Right to Access Data

You have the right to access your data at any time. Please do this in writing to the address below giving adequate information to allow us to identify you (eg  your full name, address, date of birth) and details of what information you are requesting.  We will respond within a month but depending on how much information you request it may take longer,  but no more than 3 months,  to provide all the information.  We may charge a fee to cover administration costs where the data request involves a significant amount of time to produce.

Your Right to Complain

You have the right to complain about how we process your data. This can be done directly to us at the address below:

You may also complain to our regulating body:

Healthcare Improvement Scotland, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB

Our Registration Number is: 00502


Information Commissioners Office, 45 Melville Street, Edinburgh, EH3 7HL

For full Details of your rights under the General Data Protection Regulations please look at the Information Commissioners Website

How to Contact us

HealthLink360, Elphinstone Wing, Carberry, Musselburgh, EH21 8PW

Email us at

Call us on 0131 653 6767

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